Return and Refund Policy
At Hair Queen, we are committed to helping you achieve your hair goals. That’s why we offer a 90-day money-back guarantee for first-time buyers. If you’ve used the product consistently for 90 days and are not satisfied with the results, we’ll refund you for one bottle of your order.
Refund Eligibility:
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First-Time Buyers Only:
- Refunds are available for one opened bottle per first-time purchase.
- Additional bottles in the order must be unopened and in their original condition to qualify for a refund.
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Usage Requirement:
- Customers must have used the supplement daily for at least 90 days to qualify for the guarantee.
How to Request a Refund:
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Documentation:
- Complete our refund request form, providing:
- Proof of purchase (order confirmation or receipt).
- A description of how you used the supplement and why it didn’t work for you.
- Attach photos of the bottle(s) and/or supplements if requested.
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Return:
- Ship all bottles (opened and unopened) back to the address provided by our customer support team.
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Processing:
- Refunds will be issued to the original payment method within 10 business days of receiving your return.
Conditions:
- Refunds will only be issued for one bottle per first-time buyer.
- Requests must be made within 90 days of the original purchase date.
- Products returned after the 90-day window or without proper documentation are not eligible for refunds.
Exceptions:
- Damaged or defective products must be reported within 7 days of delivery for a replacement or refund.
Note:
We value your feedback! Your insights help us improve and ensure we’re providing the best products for our customers.
Please reach out info@thehairqueen.co if you have any questions or feedback.